Opening and downloading a document

This page is for station owners, AEs and quality control managers who want to see the details of a document or save a copy of it.

How do I download a document?

1. Open Documents in the sidebar.
2. Find the document. Use the Search box if the list is long.
3. Click the download icon in the narrow first column of that row.

The file opens or downloads in a new browser tab. PDF, CSV, PNG, JPEG, GIF, Excel and Word files are served with their own type, so a browser can display a PDF directly. Any other file type is delivered as a plain download.

Each download icon has a screen-reader label of the form "Download" followed by the document's stored file name.

If the file opens empty or is 0 KB, see Why a document is missing or will not download.

How do I see the details of a document?

Click anywhere on a document's row, except the download icon. A window opens with the title Document - followed by the station name, a slash and the document's stored file name.

The window shows these fields, all read-only:

• Site Number, Trading Name, Address Line and Postcode of the station.
• Name: the stored file name.
• Friendly Name: the name shown in the list.
• Type: the full media type, for example application/pdf.
• Size: the size in bytes.

At the bottom is a line reading "Download" with a download icon. Click the icon to save the file.

Close the window with Close or the cross at the top right. You cannot edit anything in this window.

Can I change a document's name, dates or type?

No. The details window has no Save button, and every field is disabled. The page route /membersarea/DocumentEdit exists only to supply this window. If you open that address directly in the browser you see an empty form with no document loaded; go to Documents instead.

What happens if the file name is not valid?

The download address rejects names that are blank or contain /, \, : or ... The browser then shows the text "Invalid document name." This should not happen with a document taken from the list. If it does, note the document's name and contact support.

Reference