Renewing, changing or cancelling a plan

This page is for station owners and AEs whose subscription has ended, who want a different plan, or who want to stop paying. It also covers failed payments and the Close my access button on the Profile page.

My subscription has ended. How do I renew?

If MOTLogs finds no active subscription and has no data to show, the Overview displays "Your subscription has ended" with the message "MOT data for your stations is paused because there's no active subscription. Your history is safe." It lists the affected stations and two buttons: Renew subscription and Talk to us.

Renew subscription opens the Billing page. That page shows your history but has no pay button. To renew, go to Stations > Test stations and use the credit-card button on the station, as described in Paying for a plan. Talk to us emails info@motlogs.com (or opens a booking link if one is configured).

How do I change my plan?

There is no change-plan screen in MOTLogs. To move between Standard, Assisted and Advanced, or between monthly and yearly, email info@motlogs.com or call 0808 5310808 with the station's site number and the plan you want. See Plans and prices.

How do I cancel my subscription?

There is no cancel-subscription button in MOTLogs. To cancel, email info@motlogs.com or call 0808 5310808, quoting the station's site number. Your Covered until date on the Billing page shows how long your paid period lasts. Your history is kept.

What happens if a payment fails?

Card payments are taken by Stripe. MOTLogs shows a payment as Paid only once Stripe confirms it. If a payment fails or is not confirmed, the invoice shows Unpaid, and when your latest paid period ends the Current plan card changes from Active to No active plan.

MOTLogs does not show a failed-payment message or alert inside the app. To fix a failed payment, check your card details and balance, then contact support if the invoice stays Unpaid.

What does the Close my access button on my profile do?

The Close my access button at the bottom left of the Profile tab opens a new email to info@motlogs.com in your email program, with the subject "Close my MOTLogs access". Send it and the MOTLogs team closes your access and stops any subscription. Nothing changes until they do; selecting the button on its own does not sign you out or cancel anything.

If no email program opens, write to info@motlogs.com yourself or call 0808 5310808 (see Help and support).

Renewing and cancelling reference