Help and support

This page is for signed-in users who need help with MOTLogs or want to contact the team about billing, plans or their profile.

How do I contact MOTLogs?

You can reach MOTLogs by email, phone or post:

Quote the station's site number when you write about billing, so the team can find the right subscription.

What is the Help button?

The question-mark button in the top bar (tooltip "Help") opens a window with short videos for the page you are on. If a page has several, use the carousel arrows to move between them. On a phone, choose Help from the menu under "Help & legal".

If a page has no videos you see "Help isn't available for this page yet." Pages added recently may not have videos yet.

Does the Notifications bell show messages?

No. The bell labelled Notifications is a placeholder; there is no notifications feed yet.

What does the FAQ say that applies to signed-in users?

The public FAQ at /faq answers general questions. The answers relevant once you are signed in:

• Is my data secure? Data is processed and stored only in the UK, with AES 256-bit encryption and TLS 1.3 in transit.
• Is my data isolated? Data is partitioned by organisation and authorisation, together with approval dates. You cannot see a station's data from before your authorisation, nor can your AEC. Your station data is available to your AEC or AEDM only while you, as the AE, approve it. A retired station authorisation stays available to the AE at the time of retirement and not to the new AE.
• Need more isolation? A fully isolated environment can be arranged; ask the team.
• How does the analysis work? MOTLogs scores each test against more than 15 risk factors, compared with an established baseline and your station profile. Typically 1 to 5% of an average site's monthly tests are flagged. You can configure which items you treat as risk.

Can MOTLogs help me get started?

Yes. The FAQ says the team can give onboarding advice on using the site, or run your service as your AEC at first and then step back. They can also provide on-site NT CPD training and site inspection reports. These are arranged by email or phone, not in the app. See What is MOTLogs and the glossary.

Help and support reference