Paying for a plan

This page is for station owners and AEs who need to subscribe a test station to a MOTLogs package, and explains what happens on the payment screens.

How do I buy a plan for a station?

Requires a test station that is verified and has no active subscription.

1. In the left-hand menu, under Stations, choose Test stations.
2. Find the station in the list. Stations that can be paid for show a credit-card button in the first column (its tooltip reads "Click to pay").
3. Select the credit-card button. A window titled "Package - " followed by the station name opens.
4. Use the Monthly / Yearly switch if you want yearly billing. See Plans and prices.
5. Select Get Started (Standard), Get Assisted or Get Advanced.
6. You are taken to Stripe's secure payment page. Enter your card details there and confirm.

No VAT is added: MOT Logs Ltd is not VAT-registered, so the price on the Pricing page is the amount you pay. The subscription is recurring, for the period you chose.

Why is there no pay button on my station?

The credit-card button only shows when both are true: the station is verified, and it has no subscription. If the button is missing:

• The station already has a subscription, or
• The station is still unverified. Stations awaiting verification show a different action instead. Finish verification first.

Can I enter a discount or promotion code?

MOTLogs does not switch on a promotion-code box in the Stripe page it creates, so you may not see one. If you hold a code, see Claiming a discount code and contact support before paying.

What happens after I pay?

Stripe returns you to a page headed Payment Success that reads "We appreciate your business!" with the info@motlogs.com address. While it loads, MOTLogs records the payment against your station and fetches the invoice. A confirmation message "Checkout complete" appears.

Wait for that message before closing the window. If you see "Sorry your payment could not be recorded, please contact support", your card may have been charged but the station not updated. Email info@motlogs.com with the station's site number.

The success page has no button to go back; close it, or go to /membersarea/overview.

What if I cancel on the payment page?

If you leave Stripe's page using its back or cancel link, you see Payment Cancelled with the same contact line. Return to Test stations and start again.

Can I open the packages page directly?

The address /checkout exists, but opened directly it does not know which station you are paying for. Always start from Test stations using the credit-card button.

What if the payment page will not open?

If MOTLogs cannot create the Stripe session, a red message appears with the reason, or a general "complete your payment" error. Close the window, try again, and if it persists contact support.

Paying reference